Return Policy

Last updated: 28 July, 2024

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 60 days of delivery.

Return Window

You have 60 days from the date of delivery to return your order for a refund or exchange.

Return Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

To initiate a return, please contact us at contact@orientalisamsterdam.com with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

Exchanges

If you would like to exchange your item for a different size or style, please contact us and we will assist you with the exchange process.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will provide a prepaid return label and process your return or exchange.

Contact Information

For return-related questions, please contact us at: